What does “from £50” mean?
Prices start at £50 for a small car that is regularly maintained. Larger vehicles have higher starting prices, and heavy soiling or additional cleaning may cost extra. We confirm the total price with you before booking.
What about pet hair, stains or heavy dirt?
Let us know when you enquire. A few photographs on WhatsApp help us assess the work needed. We quote for additional cleaning and agree the cost with you before booking.
Do you need water or electricity?
We do not need a hose or water supply for the exterior clean. If electricity or any other facilities are needed for your visit, we will agree this with you beforehand.
Can you clean my car at work?
Yes, where there is a suitable, permitted place to work. We agree parking, access and key handover arrangements in advance.
Do you pressure-wash wheel arches or underneath the car?
No. Pressure-washed wheel arches and undercarriage cleaning are not included in the waterless exterior service.
Do I need to be there?
You can carry on with your day while we work, provided access, parking and key handover have been agreed. We will confirm when you need to be available.
How long does it take?
The time depends on your car’s size, condition and any additional cleaning. We confirm the expected visit length with your quote.
What if my area is not listed?
Send us your postcode. We may be able to visit nearby areas, depending on availability. We confirm coverage for your address before booking.
How do I request a valet?
Use the request form to choose your car size and preferred day, or contact us on WhatsApp. We will confirm coverage, the price and available dates. Your visit is booked once the arrangements have been agreed with you.
How do I pay, and when is payment taken?
No payment is taken through this website. We agree the payment method and when payment is due when we confirm your booking.
Can I cancel or reschedule?
Contact us as soon as possible if your plans change. We will discuss cancelling or moving your visit and explain any applicable conditions before you confirm a booking.
What happens in bad weather?
If weather or site conditions prevent a suitable clean, we will contact you to discuss another time.
What if I am not at home?
Please tell us in advance. We need to agree access, key handover and a way to contact you before confirming an unattended visit.
What parking and access do you need?
A suitable, permitted parking space with enough room to work around the car. Tell us about parking restrictions or access requirements, and remove valuables and belongings that could get in the way.
What should I do if I am unhappy with the clean?
Contact CarTub on 020 8200 7777 promptly and explain what is not right. Photographs can help us understand the concern. We will discuss it with you and agree an appropriate next step.